Booking and Service Terms

Version dated 31 August 2026

1. Service provider details

Ihor Akhmetshyn, Kurzova 2222/16, 155 00 Praha 13 – Stodůlky, Czech Republic.
IČO: 19801661
DIČ: CZ8809301952
Email: info@akhmetshyn.com

2. Nature of the service

The service helps users find a bus route, submit a booking request and receive information support. Ihor Akhmetshyn acts as a booking intermediary and is not the carrier unless expressly stated otherwise. The transport service is provided by the carrier identified in the search results or booking confirmation.

3. Submitting a booking request

The user selects the route, date and number of passengers and provides the necessary contact details. Submitting the form constitutes a booking request but does not guarantee a confirmed booking until it has been confirmed by the manager or carrier. The user must check that passenger names, contact details, route and date are correct.

4. Price and payment

The price is displayed on the basis of information provided by the carrier or booking system. Unless otherwise stated, payment is made upon boarding in accordance with the carrier’s rules. The website may offer online payment in the future; before this option is launched, these terms will be supplemented with information about the payment provider, payment procedure and refunds.

5. Conditions of carriage

The timetable, boarding point, baggage rules, required documents, rules of conduct, delays, route changes and other conditions of a particular journey are determined by the relevant carrier. The user is responsible for having all documents required for the journey and for crossing borders.

6. Cancellation and refunds

Cancellation conditions, refund conditions, fees and deadlines are determined by the relevant carrier. The service helps forward a customer’s cancellation or refund request to the carrier, but the decision and amount of any refund depend on the carrier’s rules. To request assistance, contact info@akhmetshyn.com and provide the booking details.

7. Changes to the journey

The carrier may change the timetable, vehicle or boarding point, or cancel the journey. After receiving such information, the service will attempt to notify the customer using the contact method provided.

8. Liability

The service is responsible for properly receiving and forwarding the booking request within the scope of its intermediary service. The carrier is responsible for performing the transport service, safety, timetable, baggage and the actions of its personnel in accordance with applicable law and its own terms. This provision does not limit any mandatory consumer rights.

9. Enquiries and complaints

Questions concerning a booking may be sent to info@akhmetshyn.com. The enquiry should include the customer’s name, route, travel date and booking number, if known.

10. Personal data

The processing of personal data is described in a separate Privacy Policy available in the footer of the website.

11. Applicable law

The intermediary service is governed by the laws of the Czech Republic, subject to mandatory consumer protection provisions. Passenger rights relating to transport may also be governed by the carrier’s terms and the laws applicable to the particular journey.